WiFi Pod ordering shambles. . See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Complaints. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. Just so you know pods are only free if you're on the top internet package or have a volt package (O2 and virgin package) else you have to pay for the pods. You can only order one pod at a time and there must be an interval of 7 days before ordering another pod. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. I have tried contacting customer services no less than 6 times and been assured on every occasion that one has been o. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. I called to speak to someone and they said they couldn't order as had to use Virgin Media app to scan and it would give me an option to order. . Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. . Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Best. They can also use your home’s electrical wiring to transmit the signal, like our Powerline. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They may even be able to get you a better offer if you're not in a contract so becomes a 2 in 1, but that's the easiest route. Manage Your Account. Wait 2 mintues for Scan. Home Phone. While connect to WiFi, Tap I’m ready. Browse. If you need any further help after doing this, let us know. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. We’re so confident in this technology that we’ve launched. While connect to WiFi, Tap I’m ready. - 5391224. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. WiFi pod flashing blue in Networking and WiFi an hour ago; Trouble ordering Wi-Fi pods in Networking and WiFi an hour ago; WiFi Pods, can I plug into powerstrip? in Networking and WiFi yesterday; poor wifi speed on hub 5 in Networking and WiFi Saturday; How are VM allowed to get away with providing such terrible service? in Speed Saturday Hi Virgin team, I need help ordering a Wi-Fi Pod if possible. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. I will be able to assist you on this and get a pod sent out. Up to 3 WiFi Pods if needed. I'm going round in circles trying to get a pod online or within the My Connect app. Scan complete, Tap continue. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. Thanks newapollo. Not sure if you have downloaded the 'Virgin Media Connect' app, which, once installed allows you to carry out a home wifi check - room by room (and you can add rooms). Networking and WiFi. Speed QuickStart, set up and connections. Wi-Fi Blackspots - How to order a Wi-Fi pod. Scan complete, Tap continue. Please look out for the private message and we can get. The Virgin Media Connect app is the control unit for your WiFi. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @Zahra_m27 . . When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. 1 ACCEPTED SOLUTION. Wifi keeps dropping out in some of the rooms of my house. Then Start the scan again. I've just been struggling to speak to a human and get it actually ordered! I am sorry about that 😥 That must be frustrating, but you've come to the right place to get some help! Speak to you soon!Re: WiFi Pods order. can you please advise how I get a Wifi Pod . However, it’s worth pointing out that the. Stay safe online. Scan complete, Tap continue. I upgraded my set up and it is showing a poor Wi-Fi in an area of my house. Scan complete, Tap continue. How to perform the scan and order the wifi pods when using the Connect app. Virgin Phone Switchover. QuickStart, set up and connections. After it has done this, it suggests that you 'rescan' the room. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. See the following page for details, including how to order online via My Virgin Media or through the Connect appHi @VAF . Home Phone. Then Start the scan again. The home scan feature will guide you from room to room to. Welcome back to our community forums and sorry to hear you have been unable to reach our team to order a WIFI pod. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. SpeedQuickStart, set up and connections. 500. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on hereAs long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. Kindest regards, David_Bn. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. Right here we go, i have one pod already succesfully ordered after scanning on the connect app, it does a great job and really need another but scanning again doesnt give me the ordering option like before, just tells me to call so i went on to chat and had the chat transferred to Whatsapp. I have done room tests and need pods but similarly cannot see how to order them. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Can someone help me order them? The page says they are out of stock, but can see people are getting them in other posts on herePods are only free to customers on the 1GB, Ultimate Oomph or Volt packages - is that you? If so they are worth trying - they should work for you. While connect to WiFi, Tap I’m ready. Wireless in my living room using Virgin's speed test is sometimes coming in at only 3mb and upstairs is equally the same. It says as a volt customer I can have up to three. Check out the purple envelope in the top right hand corner for a private message from me. . on 24-04-2023 10:57. Tap Start the scanHi, I was trying for 1hour scan my house for Wi-Fi coverage, but I can’t do it as my Wi-Fi keeps cutting off. Optimisation complete, Tap Rescan room, Tap Start Scan. Manage Your Account. Can I ask if you have been able to run checks via the app following these steps: · Tap Start the scan. TV on the go. The pods can only be sent out one at a time too. Easy to set up, coverage has. To do this, you’ll need to wait until you receive your tracking email. SpeedYou can check WiFi speeds to your Hub and devices, manage all your WiFi Pods, tackle common WiFi hiccups, get expert help and loads more, all in one place. I have the option on the site but it errors out, classic. You need to use the Connect app to perform the Home Scan in the area where the signal is low(est) . It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Your account. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. Hi all, I have been trying to use the Virgmin Media connect app to order a Wifi pod. Have you followed the set up instructions and troubleshooting that's detailed her. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. Here you’ll find all the help you need for Virgin Media related problems and issues. Account - Mobile. Kind regards Jodi. If that doesn’t do the job, we’ll send you up to a total of 3. So you need to prove that you can't get 30 Mbps (3. The firm said that the pods and the Media Hub. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. It seems the only way forward is to create this post. Just joined. Networking and WiFi. · While connect to WiFi, Tap I’m. So I can help I will send you an invite into a private chat, please look out for the white envelope to accept. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). . Thank you @Wytham. - 5289462. · Tap Add a room, Tap the room you're in. if I use the mobile connect scan option it says my wifi is just great, despite Speedtest showing download speed of 8 and upload of 11 in the room in question when it’s over 3. I couldn't see any way to order my 1st wifi pod online so I had to phone CS and attempt to navigate the phone options to get through to the right person who could help me with this order. I would like to help you with this. Browse. Tap Order a WiFi Booster if an option. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Hi @Tweeder786 . QuickStart, set up and connections. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted)Options. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. However, this can take up to 24 hours to be updated. Reply. Ashleigh_C. Manage Your Account. I found out there should be an isolation box. I will send a private message - watch out for the purple envelope inviting you in. I am on volt package so as far I know I can have them with no extra cost. Any issues, please make your own Forum thread as easier to help 🙂. I am also looking to order Wifi pods. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Hi @lojelo5 - thank you for getting back to us. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. As Adduxi above correctly advised, when using our Connect App to scan for weak and blind spots in the property (and once one of those is detected), our App should give you the option to place a pod order online directly from there. Speed It's great to hear you're looking at having WiFi Pods. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. WiFi Pods and Boosters. If the scan picks up that you need a pod it will allow you to order some. Tap Add a room, Tap the room you're in. However, I don't have any options for ordering a Pod through the app. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Thanks for reaching out to us. Download the Virgin Media Connect app now. Otherwise WiFi Max is an £8 Monthly addition to. Thanks, Kath_F . The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Can I. The best way to get a pod order is download the Virgin Connect app, from here do a scan. While connect to WiFi, Tap I’m ready. I have also been told to message via the live chat on the app but no one appears to be res. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. 1 ACCEPTED SOLUTION. Virgin Mobile. Hi, looking to order Wi-Fi Pod for our home not sure where or how this can be done. • View, manage and even order WiFi Pods*. Sign in to My Virgin Media You can also order WiFi Max or get a second or third WiFi Pod,. Switched On Families. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. QuickStart, set up and connections. Did the connect App test which said the connection was slow in 2 areas so followed the link to order a Pod, but theres no order form, It - 5365944. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Please try following the instructions <<< here >>>. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Tap Start the scan. While connect to WiFi, Tap I’m ready. 10 minutes ago. Stream from Virgin Media. Pod will need reactivating on the New Hub - on your account so. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. The app checks wifi strengh and then tries to improve the router. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Hi, I too am having similar problems. Wait 2 mintues for Scan. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room) When the scan is complete tap Optimise WiFi. Our new WiFi Max service allows you to have up to 3 pods. Working together with your Virgin Media hub, the pods will change your settings automatically to manage interference and make sure you’re on the best connection. Glad to hear that the POD has started working again, but if you do have any more issues with it please return to this thread to let us know and we can send you a PM to have a closer look, and offer some more help if needed! All the best. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 0 Kudos. 0 Kudos. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. Switched On Families. SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Our new WiFi Max service allows you to have up to 3 pods. Tap Start the scan. Hi @VAF . Phone. • Scan complete, Tap continue. If you have no luck with the app you can call 0800 064 3850 to order. I've recently changed my package to a Volt package, which includes access to up to 3 Wi-Fi pods. Tap Start the scan. • Then Start the scan again. Sorry to hear of the lack of Wi-Fi pods being delivered to you. Hello, changed to the 02 volt bundle how do I go about getting pods sent as WiFi is poor , cheers dan - 5187682. Thanks for confirming your details via private message @k850ilw. Certainly a pod can help with this. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Welcome to Virgin Media’s help and support page. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Phone. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. However it will be chargeable if your on a lower tariff. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Hello all, I've run a WiFi scan and have a result of Poor at 5mps in my home office. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. It will identify the blackspots and allow you to order one Pod to start with. While connect to WiFi, Tap I’m ready. While connect to WiFi, Tap I’m ready. SpeedOnce you've installed your 1st/2nd one you have to wait a week before you can order your next - This is to give your new devices time to settle into the home and avoid sending out unneeded Pods 😊 Usually the first step towards ordering them would be to download the Connect App and doing a broadband scan in all the rooms in your home. Start the Scan (do this. Am on 1GB, very weak signal in partners office and constantly disconnecting. The Virgin Media Connect App is the control unit for your WiFi. Then Start the scan again. I have spent an hour looking through the VM website and I can - 5149114. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Networking and WiFi. Patiently looking forward to a FTTP choice in my area. However, I don't have any options for ordering a Pod through the app. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. If it reveals you have a WiFi blackspot, you’ll be able to order your Booster straight in the app. 0 Kudos. More on accessibility contact options Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The connect app has shown that one of the rooms has 10Mbs wifi, which is below the 20Mbs threshold for being able to order a free wifi pod. Scan complete, Tap continue. · While connect to WiFi, Tap I’m. Start the Scan (do this in every room) Scan complete. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. - 5123613 - 12 Browse Virgin Media Virgin Media CommunityIf you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Wait 2 mintues for Scan. Did you take out Wi-Fi Max. · Wait 2 mintues for Scan. you will be. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. If the Connect app is not working for you, wait here. Please let me know how you get on. The virgin media connect app is recognising the result is poor but no option to get a wi fi pod. And sorry that you require a pod. There's areas of my house that get no wifi signal. Have replied to your PM and awaiting your response. I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. I had my broadband installed on Sat March 4th. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. (The app needs to show you get download speeds under 20Mbps to be able to order the pod ) Please try following the instructions <<< here >>>Mobile Your Account. If you have no luck with the app you can call 0800 064 3850 to order. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Don’t worry if you have our new Hub 5x – exciting things are coming soon. Please try the below for me, it should help with either optimising the connection, or prompt you to order a Pod;Hi alishabibi, A warm welcome and thanks for posting on our community forums. Start the Scan (do this. SpeedOur new WiFi Max service allows you to have up to 3 pods. Scan complete, Tap continue. You can only order one at a time a week apart. Stream from Virgin Media. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I would like to help you with this. Basically I got offered wifi pods before but I had split ssids so they couldn't send them. Networking and WiFi. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. While connect to WiFi, Tap I’m ready. Forum Team. SpeedHi I need to order Wi-Fi pods as my signal is poor in the bedroom. Re: Order WiFi pods. Networking and WiFi. I joined virgin broadband yesterday. This does not seem correct, given we are. If so, Tap Optimise. Very Insightful Person. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Hi, I am paying for the Volt Gig1 service and I have a bit of a black spot in one of my rooms, I should be eligible for a wifi pod however am unable to do so within the connect app. My Virgin Media App. Please let us know if you need any further help and we will be happy to assist. The firm said that the pods and the Media Hub. But VM connect doesn't work. Options. on 24-04-2023 10:57. Reply. I know I have. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. The app should fine tune your connection and make it stronger in your various rooms and then if yuo meet the criteria order a pod for you. Broadband. Thank you for posting about your issues with the Wi-Fi Pod. They are free on Volt, 1GB or Oomph bundles. I was advised I could order one free through the connect app but not seeing an option to do so. Virgin Media Community. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. Account - Cable. I would first recommend downloading and signing into the Virgin Media Connect App to run a check on your home. . • Start the Scan (do this in every room) • Scan complete. SpeedQuickStart, set up and connections. Wait 2 mintues for Scan. Virgin Mobile. As my house is stone there is no wifi signal in any room apart of the one the hub is installed in. While connect to WiFi, Tap I’m ready. If not. Many thanksQuickStart, set up and connections. Tried to order wifimax pod from my account but it asks me to chat to someone. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Connect App highlighted intermittent connection and slow speeds and suggested a wifi pod. Tap Optimise WiFi now if an option. Then Start the scan again. My Virgin Media. I am going to send you a private message. Phone. Only a button that says "Learn about Wifi pods", which goes to the "Activate Wifi Max" page. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. You can get your 1st one by signing up to WiFi max. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Take control using the Connect app. Hmmm thanks for that but that isn't quite how the conversation went. I know I have. We've also been upgraded to Volt 500, so understand we are eligible for a free Wifi Pod. Please try following the instructions <<< here >>>. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Tried to call but no go there either. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Home Phone. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. . The best way to get a pod order is download the Virgin Connect app, from here do a scan. You need to use the Connect app. . I’ve spent over 2 hours on live chat and what’s app and not spoke to an agent yet. Email. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. Meet WiFi Max. Hi there @grops86, thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼 I'm sorry to hear about the issues you are having when trying to order out the Wi-Fi pods. 3 weeks ago. Inefficient, extremely poor designed process. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m ready ; Wait 2 mintues for Scan ; Scan complete, Tap continueI upgraded my package a week ago and the new one includes 3 wifi pods. When I run the Virgin Connect scan I get 'oops, something went wrong, try again or call 0345 454 1111 etc'. I've tried using the Connect App, and it finds rooms with poor connectivity, but I don't get the option to order them. Virgin Mobile. This promotion means you won’t pay the usual setup fee of £35. You can order WiFi pods from the Virgin Media Connect app. Tried chat via connect app but says it's all busy and to try later. Can anyone help. No setup fee. --------------------. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. Thanks for your suggestion. Subscribe to this message's RSS feed. Then Start the scan again. All the information you need to setup your first Pod or fix an. Plus, No way to access to customer support thru phone, or live chat. Start the Scan (do this in every room) Scan complete. There would be a £25 non fault call out charge (it used to be £99) to do the wiring work you require. The Connect App is reporting a download speed of 1 Mbps and Device capability of 433 Mbps in the back room, but the App does not have an option to order a pod. Our new WiFi Max service allows you to have up to 3 pods. Then Start the scan again. 75 MB/s)You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Hi , Thank you for your post and welcome back to our community forums. SpeedSorry to hear of any WiFi issues. Have you downloaded and used the Connect App yet? It'll test the connection in your home, detect black spots, and also help you order a. I am so sorry to hear you're experiencing some issues and complications with your Wi-Fi Pod and are considering returning it.